Our Terms & Conditions

Terms & Conditions

These Terms and Conditions (Conditions) set out the basis on which HUB (as defined below) will provide accommodation and other products and services at its hostels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.


In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Arrival Date” means the date on which the Customer’s stay at the hostel is due to commence, as per the Booking Details

“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by HUB

“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hostel and any other products and/or services to be included in the Booking

“Charges” means the charges payable by the Customer in connection with the Booking

“Contract” means the contract between the Customer and Generator in relation to the Booking

“Customer” means person who makes the Booking

“HUB” means HUB, S.A. or such other company in the same group of companies as HUB that operates the Hostel

“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking

“Hostel” means the hostel owned or operated by HUB the location of which is specified in the Booking


2.1 Customers can request Bookings via HUB’s website, by contacting HUB’s staff at the Hostel or through an Online Travel Agency.

2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.

2.3 No request for a Booking should be deemed to be accepted unless and until HUB confirms its acceptance and provides a booking reference, at which point the Contract will come into existence.

2.4 Subject to clause 4 HUB will use its reasonable endeavors to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at HUB’s standard rates from time to time.

2.5 When booking beds in a shared room, HUB will attempt to put people on the same booking in the same room, however this cannot be guaranteed

2.6 When booking for more than 10 persons, different policies and additional supplements may apply.


3.1 The Charges will be as quoted by HUB to the Customer upon the Customer’s request for a Booking (except when 2.6 is applied)

3.2 Unless otherwise agreed by HUB, the Charges only cover the provision of accommodation at the Hostel and the Customer may incur additional charges including, without limitation, charges for meals, room service (the “Additional Charges”).

3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.

3.4 Bookings will be subject to the Customer:

making payment of the Charges in full in advance or, at HUB’s option, paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the Charges or the balance of the Charges(as the case may be) and any Additional Charges can be taken at check in at the hostel or at the time of booking.

3.5 If not prepaid in full at time of booking the balance of the Charges must be paid by the Customer immediately on checking in at the Hostel. Any Additional Charges must be paid either as they are incurred or, at HUB’s option, upon the Customer checking out at the Hostel.

3.6 The following payment methods are accepted by HUB

3.6.1 Credit and Debit Cards

New Lisbon, Lisbon Patio, 1878 Faro and Aktion Ericeira:
Visa, MasterCard and Maestro

3.6.2 Cash or Credit or Debit Cards, if the Customer is paying in person at the Hostel.


4.1 Subject to clause 4.2, the Customer may cancel the Booking without charge if notice is given to HUB at least 24 hours prior to 15:00 hours (local time) on the Arrival Date. In which case HUB will refund to the Customer all sums paid by the Customer in advance.

4.2 Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.

4.3 Where the Customer fails to give sufficient notice of cancellation as per clause 4.1 or fails to arrive (no show) at the Hostel, the Booking will be deemed cancelled and the Customer must pay the Hostel an amount equivalent to the Charges applicable to the first’ night’s stay at the Hostel.

4.4 HUB may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside HUB’s control in which case HUB will pay the Customer a full refund of any Charges and any booking fee paid.

4.5 HUB may at any time cancel the Booking if the payment details provided by the Customer in accordance with clause 3.4.2 are invalid and the Customer fails to provide alternative valid details.


5.1 Check-in time at the Hostel booked is from 15:00 hrs. Check-in prior to 15:00 hrs. may be available subject to prior arrangement with HUB and subject to the full range of services and facilities at the Hostel not being available until the standard check in time.

5.2 Check-out time at the Hostel booked is 11:00 hrs. Failure to check-out by 11:00 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate


6.1 Valid photo identification in the form of a National Identification or Passport is required at check-in.

6.2 Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in Guests being asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest.

6.3 Smoking is not permitted inside the Hostel and only in the designated smoking areas. Failure to adhere to this requirement may result in Guests being charged a fee of 250€ and being asked to leave the Hostel without any refund.

6.4 The Customer will be responsible for any loss or damage caused at the Hostel by Guests or visitor of the Guest. The Guest may be liable for HUB’s reasonable cost of repairing, cleaning or replacing any property of HUB which is damaged, soiled or lost by a Guest.

6.5 We don’t accept bookings made by those under the age of 18 without the company of adults over 18 or with a written consent signed by their parent or guardian with a copy of their ID which shows their signature. Failure to adhere to this rule will result in automatic Cancellation with no refund given.


7.1 The Charges includes continental breakfast unless otherwise agreed by HUB

7.2 Customers and their Guests may only consume food and drink purchased from HUB in the BAR. Externally purchase food and drink may only be consumed inside kitchen and dining room.


8.1 HUB may, from time to time, change these Conditions without notice. However, the version of these Conditions in force at the time of the Booking will continue to apply to the Contract. Customers are advised to check HUB’s website for the latest version of these Conditions before making a Booking.